Policies

Ticket Purchase & Payment Policies

1. Ticket Purchase Terms

By purchasing tickets through our platform, you agree to abide by the following terms and conditions:

• Ticket Availability: All tickets are subject to availability. Once purchased, the ticket is confirmed unless otherwise stated.

• Ticket Prices: Ticket prices are fixed at the time of purchase. Prices may vary across different events or ticket types.

• Order Confirmation: After the successful transaction, a confirmation email and e-ticket will be sent to the provided email address.

• Event Changes or Cancellations: In case of event changes or cancellations, all registered attendees will be notified. As outlined in our refund policy, no refunds are applicable under any circumstances.

2. Payment & Razorpay Integration

We use Razorpay to process all payments. Razorpay is a trusted and secure payment gateway that ensures a seamless and safe payment experience for our customers.

• Accepted Payment Methods: Razorpay supports payments via debit/credit cards, net banking, UPI, wallets, and other payment methods available on the platform.

• Secure Transactions: All transactions are processed through a secure SSL-encrypted connection to ensure your data is protected.

• Transaction Confirmation: Payments made via Razorpay will be immediately reflected on your ticketing account. A confirmation email with your ticket details will be sent to your registered email.

• Payment Failures: If a payment fails, please retry or contact our customer support for assistance. We recommend checking your payment details or attempting a different payment method.

3. No Refund Policy

Please note that no refunds are applicable for any tickets purchased. Once a ticket is purchased, it is non-refundable, regardless of whether you attend the event or not.

• Event Cancellations: In the unlikely event that the event is canceled by the organizer, attendees will be notified as soon as possible. However, as per our policy, no refunds will be issued for cancellations.

• Non-Refundable Tickets: Tickets for events, regardless of the circumstances, are non-refundable. Please ensure you are fully committed to attending the event before purchasing.

4. Privacy Policy

We value your privacy and are committed to protecting your personal information. Your data will be handled in accordance with the applicable privacy laws and Razorpay’s security measures:

• Personal Information: We collect personal information such as your name, email address, phone number, and payment details for the sole purpose of processing your ticket purchase.

• Payment Information: All payment information is processed through Razorpay and is not stored on our servers. Razorpay complies with industry standards for the secure processing of payment data.

• Data Security: We implement stringent security measures to protect your personal data. However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Refund & Chargeback Policy for Razorpay Payments

• Chargeback Process: If you dispute a charge made through Razorpay, we will need to follow the Razorpay chargeback procedure. A chargeback occurs when a customer disputes a transaction made with a credit card or other payment method.

• Chargeback Fees: If a chargeback is initiated, any fees incurred by Razorpay or our platform due to the dispute may be charged back to the ticket buyer.

• Eligibility for Chargeback: Customers who are entitled to a chargeback must follow Razorpay’s dispute resolution procedure. We recommend reviewing the payment processing terms on Razorpay’s website for full details on chargeback eligibility.

6. Event Terms & Conditions

• Event Entry: To enter the event, you must present a valid ticket (digital or printed) along with a government-issued ID matching the name on the ticket. Entry may be denied without proper documentation.

• Event Changes: Event organizers reserve the right to modify the event date, time, or venue. If these changes affect your ability to attend, please note that no refunds will be issued.

• Photography/Recording: By attending the event, you consent to the recording of video, audio, and/or photographs of yourself, which may be used for promotional purposes.

7. Support Contact Information

For any issues related to ticket purchase, payment processing, or refunds, please contact:

• Email: info@tribalaisle.com

• Phone: +91 8982892828

• Business Hours: Monday – Friday, 9:00 AM to 6:00 PM (excluding holidays)

8. Terms of Service for Razorpay

By using Razorpay’s payment gateway, you agree to their terms of service and policies as well. For more information, please refer to Razorpay’s Terms of Service.

9. Indemnity Clause

You agree to indemnify and hold harmless our company, its affiliates, employees, and agents from any claims, damages, liabilities, and expenses that may arise from your use of our ticketing platform or Razorpay’s payment gateway.

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This updated policy page clearly states that no refunds will be applicable for tickets under any circumstances. Please review it and consult with legal advisors if needed to ensure compliance with your event’s specific requirements.